General conditions of sale

General Terms of Sale

Complaints policy

When picking up the shipment, please check your package in the presence of the courier. If there is visible damage on it (torn parts and crushing), you should not pick up the package. In this case, please send us an e-mail with your details (name, surname, phone) to the address and state the reason for when you refused to download a package. We'll let you know as soon as possible.

If you received the shipment and after opening the box found that the delivered goods do not match the ordered or the invoice data is not correct, please send us, no later than 24 hours from the date of receipt of the shipment e-mail with your details (name, surname , phone) to the address and describe what problem you have. As soon as possible, and no later than 8 days from the date of receipt of the complaint in writing or electronically, we will respond to the consumer's complaint and inform you of further action. The deadline for resolving the complaint is 15 days from the moment of its application.

The buyer has the right to cancel the purchase / contract within 14 days and in that case the buyer will be refunded the money from the purchase by payment to the buyer's account, as well as delivery costs. In the same process, the buyer will return the item to the buyer's address via the Courier Service.

If non-compliance with the provisions of the Consumer Protection Act appears on the purchased product, please inform us at


In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, regardless of the reason for return, Canvas Štampa is obliged to return only through VISA, EC / MC and Maestro methods payments, which means that the bank will refund the funds to the cardholder's account at the request of the seller.

Conversion Statement

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used, which you can see at The amount that your payment card will be charged will be expressed in your local currency through conversion. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site. Thank you for your understanding.

Data privacy protection

In order to successfully process your order, we need your name, address, e-mail and telephone. With the help of this information, we will be able to deliver the desired goods to you, as well as to inform you about the current status of the order. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service, registration or registration on implies the consent of the user to send him email, sms and viber notices. We give customers a choice including deciding whether or not to delete themselves from the mailing, sms and viber lists they use for marketing campaigns.

Protect confidential transaction data

When entering payment card data, confidential information is transmitted over the public network in a secure (encrypted) form using SSL protocols and PKI systems.

Data security at the time of purchase is guaranteed by the payment card processor. At no time is payment card information available to our system.“

Canvas Print will use your personal data exclusively for the purposes of technical administration of the website, to give you access to specific information or to communicate with you Canvas Print will not sell data owned by third parties persons, nor in the market.

Canvas Press will not pass on your contact details to third parties unless required to do so by law.

In addition to the above, we collect, analyze and process data on the products that our visitors are looking for and buying, as well as on the pages they visit. We use this information to improve the offer and appearance of our site, and to enable you to use it more easily, make it safer and more convenient.

Consent and change of conditions

Use of our services implies the user's consent to the stated terms of use. Canvas Štampa undertakes to comply with all of the above, and all changes to the conditions become valid only after posting on this page and sending e-mail notifications to all registered users.

NOTE: By confirming the order (ticking the check box) you agree to the general terms of sale.

If you have any remarks, complaints, objections or similar you can always contact us at the email address:

The ownership of the site and all texts, logos, graphics, images, audio material and other material on this website are the copyright or property of New assist d o o. or are posted on the website with the permission of the owner or authorized right holder. Use of the Content, except as described in these terms of use, without the written permission of the owner of the Content is strictly prohibited.

General company data:


2. Abbreviated business name NEW ASSIST DOO

3. . . Address Cara Dušana 62-64, Stari grad 11000 Belgrade

4. . PIB 105920849

5. . Registration number 20487461

6. . EPPDV registration number bk-464 746 761

7. Activity code 1813

8. .. Commercial Bank Commercial Bank

9. . Current account number 205-141295-93